SMS Opt-Out

This page explains how to opt out of SMS text messages from Mps Promotora LTDA ("Company," "we," "us," or "our") regarding Neuro Elite and related services. We respect your communication preferences and make it easy for you to unsubscribe from our messaging program at any time.

Your consent to receive SMS messages is not a condition of any purchase. You may purchase Neuro Elite and use our services without being subscribed to our SMS program. Opting out will not affect your orders, account, or access to our website.

1. How to Opt Out

You can opt out of receiving SMS text messages from us at any time using any of the following methods. Your opt-out will be processed immediately, and you should not receive any further marketing messages from us (except for a single confirmation message).

1.1 Reply STOP

The fastest and easiest way to opt out is to reply to any text message you have received from us with the keyword:

STOP

Simply open any text message from Mps Promotora LTDA or Neuro Elite, type STOP, and send. Our system will automatically process your opt-out request and remove you from our active messaging list. You will receive a single confirmation message verifying that you have been successfully unsubscribed.

The following keyword variations are also accepted and will process your opt-out request:

• STOP - Standard opt-out keyword
• STOPALL - Opt out of all message types
• UNSUBSCRIBE - Alternative opt-out keyword
• CANCEL - Alternative opt-out keyword
• END - Alternative opt-out keyword
• QUIT - Alternative opt-out keyword

1.2 Email Request

You may also opt out by sending an email to support@promomps.com with the subject line "SMS Opt-Out Request." Please include the following information in your email:

• Your full name (as used when subscribing)
• The mobile phone number you wish to unsubscribe
• A statement that you wish to opt out of SMS messages

Our customer support team will process your request within 24 hours of receipt. You will receive an email confirmation once your number has been removed from our messaging list.

1.3 Customer Support

If you experience any difficulty opting out, or if you continue to receive messages after opting out, please contact our customer support team directly at support@promomps.com. We will investigate and resolve the issue as quickly as possible to ensure your preferences are respected.

2. Reply HELP for Assistance

If you need help or have questions about our SMS messaging program before deciding to opt out, you can reply to any text message from us with the keyword:

HELP

After sending HELP, you will receive an automated response with information about our messaging program, including:

• The name of the messaging program (Mps Promotora LTDA / Neuro Elite)
• How to opt out (reply STOP)
• Message frequency (up to 4 messages per week)
• A reminder that standard message and data rates may apply
• Contact information for further assistance

You may also contact us directly at support@promomps.com for personalized support regarding our messaging program.

3. What Happens After You Opt Out

Once your opt-out request has been processed, here is what you can expect:

3.1 Processing Time

In most cases, your opt-out request will be processed immediately (within seconds) when you reply STOP. In rare cases, there may be a brief delay due to message queue processing. If you receive a message after opting out, it was likely already queued before your opt-out was processed. You should not receive any further messages after that point.

3.2 Opt-Out Record Retention

We will retain a record of your opt-out request indefinitely to ensure that we honor your preferences. This record includes your phone number and the date and time of your opt-out request. This information is retained solely for compliance purposes and will not be used for any marketing activities.

3.3 Transactional Messages

Please note that opting out of our marketing SMS program does not affect transactional messages that may be necessary for order processing, shipping notifications, or account security alerts. These messages are sent on a case-by-case basis as required to fulfill your orders and protect your account, and are not considered marketing communications under the TCPA.

3.4 Email Communications

Opting out of SMS messages does not automatically unsubscribe you from email communications. If you also wish to opt out of marketing emails, you can do so by clicking the "unsubscribe" link at the bottom of any promotional email from us, or by contacting us at support@promomps.com.

4. How to Re-Subscribe

If you have previously opted out and wish to start receiving SMS messages from us again, you can re-subscribe at any time. Re-subscribing is entirely voluntary, and your consent is not required for any purchase.

4.1 Re-Subscription Methods

• Website opt-in: Visit our website at promomps.com and enter your phone number in any SMS subscription form. You will be asked to confirm your consent to receive automated text messages.
• Keyword opt-in: If available, you may text a designated keyword (such as JOIN or SUBSCRIBE) to our short code or phone number to re-subscribe. Check our website for the current opt-in keyword and number.
• Customer support: Contact our customer support team at support@promomps.com to request re-enrollment in our SMS program. Our team will walk you through the opt-in process.

4.2 Re-Subscription Consent

When you re-subscribe, you will be required to provide fresh, express consent to receive automated text messages. This ensures that your decision to rejoin our messaging program is informed and voluntary. We will provide you with all required disclosures at the time of re-subscription, including:

• The types of messages you will receive
• The expected message frequency (up to 4 messages per week)
• How to opt out again at any time (reply STOP)
• That standard message and data rates may apply
• That consent is not a condition of any purchase

4.3 Cooling-Off Period

There is no mandatory waiting period to re-subscribe after opting out. You may re-subscribe immediately after opting out if you change your mind. However, we recommend waiting a reasonable period to confirm your preferences before re-enrolling.

5. Stay Connected

Even after opting out of SMS messages, you can stay connected with Mps Promotora LTDA and Neuro Elite through other channels:

We value your relationship with us regardless of your communication preferences. You will always have access to our website, customer support, and the ability to make purchases regardless of your SMS subscription status.

6. Your TCPA Rights

Under the Telephone Consumer Protection Act (TCPA), you have specific rights regarding automated text messages. We are committed to respecting these rights and maintaining full compliance with all applicable telecommunications laws and regulations.

6.1 Your Rights Include

• Right to consent: You have the right to provide or withhold consent to receive automated text messages. No one can force you to consent, and your consent is not a condition of purchasing any goods or services from us.
• Right to revoke consent: You have the right to revoke your consent at any time, for any reason, without penalty. Revoking consent is as simple as replying STOP to any message.
• Right to be informed: You have the right to receive clear and conspicuous disclosure about our messaging program, including the types of messages you will receive, message frequency, and how to opt out.
• Right to free opt-out: You have the right to opt out without incurring any charges from us. Standard carrier message rates may still apply for the STOP message itself as determined by your wireless carrier.
• Right to non-discrimination: You have the right to not be discriminated against for exercising your opt-out rights. We will not deny you service, charge different prices, or provide a different level of service based on your messaging preferences.
• Right to file complaints: You have the right to file a complaint with the Federal Communications Commission (FCC) if you believe your rights under the TCPA have been violated. You may file a complaint online at fcc.gov.
• Right to legal action: You have the right to pursue private legal action for violations of the TCPA, including statutory damages of $500 to $1,500 per violation.

6.2 Our Commitments Under the TCPA

Mps Promotora LTDA is committed to full compliance with the TCPA and all applicable federal and state telecommunications regulations. Our commitments include:

• Obtaining express written consent before sending automated marketing messages
• Providing clear opt-out instructions in every message
• Processing opt-out requests immediately upon receipt
• Maintaining accurate records of consent and opt-out requests
• Not sending messages to numbers on the National Do Not Call Registry without prior express consent
• Not conditioning any purchase or service on consent to receive automated messages
• Limiting message frequency to the disclosed maximum (4 messages per week)
• Identifying ourselves in each message as required by law

6.3 Automated Messaging Systems

Our SMS messages are sent using automated messaging systems, including automatic telephone dialing systems (ATDS) and/or prerecorded message technology. By opting in to our SMS program, you expressly consent to receive messages sent via these automated systems. You may revoke this consent at any time by replying STOP.

6.4 Message and Data Rates

Standard message and data rates may apply to messages you send and receive as part of our SMS program. These rates are determined by your wireless carrier and are not controlled by us. Please contact your wireless carrier for details regarding your specific messaging plan and any applicable charges. We are not responsible for any charges incurred as a result of sending or receiving text messages through our program.

6.5 Carrier Responsibility

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to the capabilities and coverage of your wireless carrier. We do not guarantee message delivery and are not responsible for messages that fail to deliver due to carrier issues, network congestion, device incompatibility, or other factors outside our control.

7. SMS Program Details

For your reference, here is a summary of our SMS messaging program:

8. Data Privacy

We take your privacy seriously. Information collected through our SMS program is handled in accordance with our Privacy Policy. Key points regarding your SMS data:

• We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS program to any unaffiliated third party
• Your phone number is used solely for the purpose of delivering the messages you have consented to receive
• We use third-party SMS service providers who are contractually obligated to handle your data securely and in accordance with our instructions
• We maintain records of your consent and opt-out status as required by law
• You may request deletion of your personal information in accordance with our Privacy Policy and applicable law

For complete details on our data collection, use, sharing, and security practices, please review our full Privacy Policy.

9. Frequently Asked Questions

9.1 What if I keep receiving messages after opting out?

If you continue to receive marketing messages after sending STOP, there may have been a brief processing delay. Any message received shortly after opting out was likely already queued before your request was processed. If you continue to receive messages more than 24 hours after opting out, please contact us immediately at support@promomps.com so we can resolve the issue.

9.2 Will I still receive order-related messages?

Opting out of our marketing SMS program does not affect transactional messages that are necessary for processing your orders, delivering shipping updates, or protecting your account security. These are not marketing messages and are sent only when required by your transactions with us.

9.3 Can I opt out of certain message types but keep others?

Our current SMS program does not support selective opt-out by message type. When you reply STOP, you will be unsubscribed from all marketing messages. If you would like us to offer more granular messaging preferences in the future, please let us know at support@promomps.com.

9.4 Does opting out cancel my order or account?

No. Opting out of SMS messages has no effect on your orders, account, or any other aspect of your relationship with us. Your purchases, account details, and customer status are completely unaffected by your messaging preferences.

9.5 Is there a cost to opt out?

We do not charge any fee for opting out. However, standard message rates from your wireless carrier may apply when you send the STOP keyword, as with any text message you send. Please check with your carrier for details.

9.6 I changed my phone number. Do I need to opt out again?

If you have changed your phone number, you should opt out from the old number (if you still have access) and separately manage your preferences for your new number. If you cannot access your old number, please contact us at support@promomps.com with both your old and new numbers so we can update our records accordingly.

9.7 How do I know my opt-out was successful?

After replying STOP, you will receive a single confirmation message that reads something like: "You have been successfully unsubscribed. You will not receive any more messages from this number. Reply HELP for help." This confirmation serves as proof that your opt-out has been processed.

10. Related Policies

For additional information about our practices, please review the following documents:

• Privacy Policy (full details on data collection, use, sharing, and your privacy rights)
• Terms & Conditions (the complete terms governing your use of our website, products, and services)

These documents, together with this Opt-Out page, form part of our commitment to transparency and compliance with all applicable laws and regulations regarding consumer communications and data privacy.

11. Contact Us

If you have any questions, concerns, or need assistance with opting out of our SMS messaging program, please do not hesitate to contact us:

Our customer support team is available to help you with any messaging-related questions or issues. We aim to respond to all inquiries within 24 hours during business days. If your matter is urgent, such as continuing to receive messages after opting out, please indicate this in your email subject line so we can prioritize your request.

We are committed to respecting your communication preferences and ensuring that your experience with Mps Promotora LTDA is positive, whether or not you choose to receive SMS messages from us. Thank you for your trust in Neuro Elite.